Article 1 – General provisions

The platform www.neveo.io, its subdomains, and related applications (hereinafter the “Platform”) is

managed by and is the property of NEVEO, a public limited liability company incorporated under the

laws of Belgium, with registered offices at 1050 Brussels (Belgium), Rue Van Eyck 11B, registered in

the Register of Legal Entities of Brussels under number 0568.484.039 (hereinafter: “NEVEO”).

In case of questions, complaints and/or remarks regarding the Platform, you can contact NEVEO via

email to Jérôme Dubois d’Enghien at the following email address: jerome.dbde@myneveo.com, in

which case NEVEO undertakes to provide an answer within 7 calendar days.

The information concerning the collection and processing of personal data is provided in the privacy

policy of the Platform (hereinafter the “Privacy Policy”).

Information regarding the terms of subscription is provided in the subscription conditions

(hereinafter the “Subscription Conditions”).

The use of the Platform implies that the Platform User fully and irrevocably accepts the conditions

and guidelines of use of the Platform contained in these TOU, the Subscription Conditions, the

the same time to have fully took notice of its content.

NEVEO reserves the right to modify, adapt, improve and/or update the Platform and these general

improve the Platform. Any modified version of these TOU will be applicable from the date of its

publication. NEVEO will notify Users. However, NEVEO also recommends that the User regularly

consults the TOU. The use of the Platform constitutes an acknowledgment of the existence of the

modified TOU, their binding effect and the obligation to comply with them.

Acceptance of these TOU implies that the Users have the necessary legal capacity. If the User is a

minor or does not have this legal capacity, she/he declares to have the authorization of a guardian, a

curator or her/his legal representative.

Article 2 – Description of the Platform

2.1. Overview of the functioning of the Platform

The Platform aims to set up a private family social network around elderlies (hereinafter the

“Beneficiar(y)(ies)”) by giving them the possibility to receive content shared by their relatives in the

form of a monthly journal.

Subscription to the Services (hereinafter the “Subscription”) is carried out, for a Beneficiary, by a user

(hereinafter the “Relative Initiator”, who will be the subscriber of the Subscription by default and

therefore in charge of the payment of the Subscription (hereinafter the “Relative Subscriber”).

Nevertheless, the Relative Initiator has the option to appoint another relative as Relative Subscriber

via the Platform.

The family, the entourage as well as other close relations of the Beneficiary (hereinafter the

“Relatives”) are invited to connect to the Platform via their smartphone, tablet or computer, in order

to download content in the form of photographs and text messages (hereinafter the “Content”). The

Content is subsequently given a layout and printed as a paper journal (hereinafter the “Journal”),

which is delivered to the Beneficiary. These services are collectively referred to as the “Services”, and

the Relatives and Beneficiaries are collectively referred to as the “Users”.

All Users have free access to the Platform and the Services, thanks to the Subscription subscribed to

by the Relative Subscriber. To use the free access, the Users must register on the Platform and create

a Personal Account, as described below, and fully and irrevocably accept the TOU and the directives

therein. In the event that the Subscription is terminated, the Users will still have free access to the

Platform and the Services, but the Journal will no longer be printed and delivered to the Beneficiary.

2.2. Registration process

In order to access the Platform, the Relative Initiator must create a personal account (hereinafter the

“Personal Account”). The Relative Initiator must provide certain data, which will be processed in

accordance with the Privacy Policy. The registration of the Relative Initiator therefore leads to the

creation of (i) her/his Personal Account, and (ii) a network linked to a Beneficiary (hereinafter the

“Network”).

Once this Network is created, the Relative Initiator has access to the following features:

(1) communicating Content, i.e. photographs possibly accompanied by a comment of maximum

200 characters,

(2) inviting various people to join the Network, by creating a Personal Account, so that they

become Relatives and contribute to the communication of Content. This invitation can be

done by various means, via computer (Messenger and mail) or via mobile phone or tablet,

through all communication applications (Facebook, Messenger, Whatsapp, email, sms, …), it

being understood that the number of Relatives that can be invited is unlimited.

In any case, a Relative will always hold a single Personal Account. However, any Relative may decide

to constitute an additional Network for another Beneficiary. She/he will then have the capacity of

Relative Initiator for this additional Network. Likewise, a Relative may be invited to be part of several

Networks. A Relative may therefore be required to upload content to the same Personal Account for

multiple Beneficiaries. A Relative may also be Relative Subscriber in a Network and plain Relative in

another Network. All these features are available in Personal Account settings.

2.3. Communication of Content and Services

By connecting to the Platform and going to the Home Page, the Relatives have the possibility to:

a. add Content to the next Journal of one or more Networks,

b. delete the Content previously uploaded by them, it being understood that the Relative

Initiator and the Relative Subscriber also have possibility to delete the Content uploaded by

other Relatives from the Network for which they are Relative Initiator and / or Subscriber,

c. invite Relatives to join the Network,

d. edit their profile picture,

e. take charge of the payment of a Network in order to become a Relative Subscriber,

f. cease supporting the payment of a Network, which amounts to terminating its subscription in

accordance with the Subscriptions Conditions, in which case other Relatives of the Network

will receive a notification to designate a new Relative Subscriber.

The Home page also informs them of the number of photographs that can still be uploaded for the

current month in accordance with article 4 and the number of days remaining before the Journal is

printed.

The last day of the ongoing month, at 11:59 PM in your own time zone, as long as you have

previously communicated the requested information (including banking details), and even if the

maximum number of photos for the current month has not been reached, the process of layout,

printing and mailing of the Journal is initiated.

NEVEO undertakes to print and deliver the Journals by post within 15 working days following the

date specified in the preceding paragraph. In the event that a journal is not received by this deadline,

NEVEO undertakes to schedule a free reprint upon request of the User communicated to the

following address: hello@myneveo.com.

Article 3 – Use of the Platform

The Platform is intended for any natural person of age. The parents/guardians/curators/legal

representatives who allow their minor children to access and use the Platform are solely responsible

for the use of the Platform by their minor children.

The User is solely and exclusively responsible for the Content, the information and any other

elements that she/he publishes by means of the Platform, submits to the Platform or transmits to

other Users, and agrees not to hold NEVEO, in any way, liable.

The User who submits Content to the Platform or uses the Platform in any other way undertakes to

respect the applicable laws and undertakes not to:

a. violate the rights of third parties (right to image and privacy, intellectual property rights, …);

b. violate applicable regulations or laws;

c. use the Platform, the Services, or the Journal for advertising purposes;

d. conduct actions that are harmful, threatening, abusive, defamatory, denigrating, violent, akin

to harassment, vulgar, obscene, hateful or incite hate, pornographic, pedophiles, child-

pornographic, racially or ethnically questionable, contrary to morality, or likely to undermine

the respect for human beings and their dignity, as well as the protection of minors;

e. communicate false, incorrect or misleading information or Content, or for which she/he has

received compensation or consideration from a third party;

f. impersonate any person or entity, or make a false statement or distort the links with any

person or entity;

g. falsifying headings or manipulating identifiers in order to disguise the origin of any Content.

The User guarantees that she/he has all the necessary authorizations to put the Content online and

to distribute the Content.

The Users agree to comply with all reasonable guidelines or requirements, requests or instructions

from NEVEO in connection with the Platform.

The Users are required to ensure that all information provided is accurate, complete and kept up to

date.

The User safeguards NEVEO against any actions or complaints by third parties (including the public

authorities) related to the Content.

Users are solely responsible for the use of the Platform and access to their own Personal Account. In

this regard, Users must ensure that no other person has access to their Personal Account. In the

event that the User is aware that another person accesses the Platform with her/his Personal

Account, she/he may immediately inform NEVEO by email to the following address:

jerome.dbde@myneveo.com. NEVEO cannot be held liable for any loss or damage that the User

would suffer as a result of the unauthorized use of her/his Personal Account by others, even without

the knowledge of the User.

In the event of dissemination of the Content, either through their own actions or by third parties,

outside the Platform, the Users acknowledge and agree to be bound by the terms of use of the

concerned platforms (e.g. social networks).

Article 4 – NEVEO’s rights and obligations

NEVEO does not warrant that the Content reproduced in the Journal is of quality, complete,

accurate, adequate or reliable, nor that it complies with applicable legislation and these TOU, nor

that it does not violate the rights of third parties. NEVEO expressly disclaims any and all liability for

the Content and quality of content disseminated by Users through the Platform and the Services.

NEVEO may nevertheless perform, at its sole and absolute discretion, an inspection of Content. It

reserves the right to delete any Content that violates the TOU or about which it has received a

complaint. NEVEO may exercise this right at any time without notice and at its sole discretion.

NEVEO may also decide not to print and deliver a NEVEO Journal if the content of the latter violates

the TOU.

NEVEO reserves the right to cancel or suspend, at any time, access to the Platform to a User in the

presence of elements that indicate a possible infringement of applicable legislation, the TOU, the

rights of third parties, or if the relevant User causes or is likely to cause prejudice to the interests of

NEVEO, other Users or third parties.

Regarding the Journal, NEVEO reserves the right:

(a) not to produce a Journal for a Beneficiary in the absence of a transfer of Content by the

Relatives;

(b) not to produce a Journal if the Relative Subscriber is in default of payment;

the maximum authorized by the Subscription.

Article 5 – Intellectual Property Rights

5.1. Rights related to the Content

The intellectual property rights relating to the Content posted online by the User remain the

property of the latter.

The Relative declares and guarantees that she/he has all the necessary authorizations to put the

Content online and distribute the Content. The User agrees to safeguard NEVEO against any actions

by any third party claiming to have rights to the Content as well as to the Journals produced through

the Platform, or alleging a violation of their right to image.

Each User grants NEVEO a free, irrevocable, transferable license for the entire world and for the

entire legal term of protection, without this giving any right to any remuneration or benefit, on the (i)

Content, as well as (ii) its image rights as embodied in the Content, for the sole purpose of the proper

performance of the Services related to the Platform, namely the production and publication of the

Journal for a Beneficiary. This license covers in particular all rights of reproduction, representation,

communication to the public, and distribution. NEVEO clarifies that it will not use the Content for

advertising purposes.

5.2. Rights related to the Platform

All elements of the Platform (including, but not limited to the used software, source code, layout,

text, logos, photographs, designs, images, sounds, databases, the name (“NEVEO”), as well as

commercial and domain names) are works protected by intellectual property rights, and in particular

by copyright, trademark law, database law, design and patent law (hereinafter “Intellectual Property

Rights”).

All Intellectual Property Rights belong to NEVEO or are incorporated into the Platform with the

consent of the owner of the rights in question.

No part of the Platform itself, nor the data and information presented on the Platform, may be

registered (other than those necessary to use the Platform) or reproduced, modified, translated,

made public, distributed, rented or sold, transmitted to third parties or used in any manner

whatsoever without the prior written authorization by NEVEO.

NEVEO grants the User a temporary, personal, worldwide, non-transferable license on the Platform,

allowing him to use the latter in accordance with these TOU. The license is only granted for the sole

purpose of allowing the User to use the Platform for strictly personal purposes, to the exclusion of

any other purpose. The license is only granted for the duration of the use of the Platform. The license

means the right to display and implement the Platform in accordance with its purpose via a

connection to an electronic communications network. The User may not under any circumstances

make the elements available to a third party, and strictly prohibits any other use, in particular any

adaptation, modification, translation, arrangement, distribution, or decompilation, without this list

being limiting. Any use foreign to its purpose is prohibited. This prohibition applies regardless of the

method of reproduction, representation and / or modification, and regardless of the duration.

Article 6 – Liability and warranty

NEVEO cannot be held liable for any direct or indirect damage directly or indirectly resulting from

access to or use of the Platform and the Services.

NEVEO is only held by an obligation of means, particularly concerning the delays in sending out the

Journals, the print quality of the Journal (which predominantly depends on the quality of Content

provided by the User), and the packaging quality upon delivery.

NEVEO ensures to communicate information that is as accurate as possible, but can never guarantee

the accuracy, completeness or relevance of the information presented on the Platform and therefore

cannot be held liable thereto.

NEVEO declines any and all responsibility as to the usage which would be made, the decisions that

would be taken or actions that would be undertaken by the Users on the basis of the information

made available on the Platform and cannot be held liable for the mistakes made by the User on the

basis of this information.

NEVEO also declines any and all responsibility for the direct or indirect damages that could result

from inaccuracy, lack of completeness, irrelevance, omission or negligence in the production,

development, drafting, writing and interpretation of information. NEVEO declines any and all

responsibility in the event of deletion, non-storage, or non-transmission of information and/or

Content.

The Users is required to inform NEVEO as soon as possible of any use or risk of unauthorized use of

her/his account and / or her/his identifiers. NEVEO cannot be held liable for a bad selection of

Relatives invited to join the Platform.

The User expressly agrees to use the Platform at her/his own risk and under her/his sole

responsibility. In any case, NEVEO will in no way be held liable for:

(a) any damage resulting from the violation of these TOU;

(b) any malfunction, unavailability of access, misuse, misconfiguration of the User’s

equipment;

equipment or the use of an uncommon operating system by the User;

(d) links or external sources accessible by the User on the Platform.

NEVEO provides the Platform “as is”. NEVEO declines any and all liability for permanent or temporary

damages or defects of computer equipment or User data during or after the use of the Platform. In

particular, NEVEO declines any and all responsibility for the possible transmission of viruses and

trojans via the Platform.

Regarding the implementation of the Platform, NEVEO uses the most modern technologies as much

as possible. However, NEVEO cannot be held liable for (temporary) breakdowns or failures or any

maintenance work on – or from – the Platform as well as relating to the availability, speed, safety

and reliability of the information relating thereto.

NEVEO cannot be held liable for any possible costs or expenses (e.g. internet connection, travel, …)

related to the Platform. The full costs for the use of the Platform are the responsibility of the User.

In case of impossibility of access to the Platform, due to technical problems or problems of any other

nature, the User may not claim damages and may not claim any compensation.

The hypertext links on the Platform may refer to other websites and NEVEO cannot be held liable if

the content of these sites contravenes applicable laws. Similarly, NEVEO cannot be held liable if the

User’s visit to one of these sites causes him/her harm.

Article 7 – Platform availability

In principle the Platform is accessible 24/24, 7/7, except for interruptions, scheduled or not, for

maintenance purposes or in case of force majeure as defined below.

“Force majeure” shall mean, without this list being exhaustive, an order issued by the authorities, a

mobilization, war, an epidemic, a lockout, a strike, a manifestation, technical defects in the

transmission of communications, a flood, an explosion, a shortage of raw materials or labor, a change

in global economic circumstances, an act of vandalism, exceptional weather conditions, as well as

any circumstances beyond NEVEO’s control and disrupting the normal course of business, without

NEVEO having to demonstrate the unpredictability of those circumstances.

Article 8 – Territory

The NEVEO Service is available worldwide.

Article 9 – Miscellaneous

NEVEO’s failure to enforce any provision of the TOU, or lack of action against a User in the event of a

possible violation of any provision of the TOU, cannot be interpreted as any waiver of any right.

If any provision of the TOU is deemed illegal, void or unenforceable for any other reason, then that

provision will be deemed severable from the general conditions and will not affect the validity and

applicability of the remaining provisions.

These TOU as well as the Privacy Policy and the Subscription Conditions describe the entire

agreement between the User and NEVEO.

The TOU are not assignable, transferable or sub-licensable by the User himself.

It is possible that there are, to a limited extent, inaccuracies or errors, or information conflicting with

the TOU, Privacy Policy and/or Subscription Conditions on the Platform and in the offered Services.

Additionally, it is possible that third parties make unauthorized changes on the site or on related

Services (social networks …). NEVEO makes every effort to ensure that these kinds of discrepancies

are corrected.

Any notification or notice concerning the TOU, the Privacy Policy or the Subscription Conditions must

be done per email to the address jerome.dbde@myneveo.com stating the name, first name, User

contact information and the subject of the notification.

Article 10 – Governing law

Except for contrary mandatory legal provisions, the TOU are governed and interpreted in accordance

with Belgian legislation.

Before taking legal action, the parties shall take all reasonable steps to reach an amicable settlement

of the dispute.

As part of the extrajudicial settlement of disputes, the Consumer Mediation Service set up by the

Federal Government is competent in Belgium to receive any request for extrajudicial settlement of

consumer disputes. You can contact the Consumer Mediation Service via the following link:

https://www.consumerombudsman.be/en.

In case of cross-border litigation, consumers can turn to the European Commission’s Online Dispute

Resolution platform: https://ec.europa.eu/consumers/odr/main/?event=main.home.show.

Subject to contrary mandatory legal provisions, any dispute relating to the contractual relations

between the parties, in particular regarding the execution and interpretation of the TOU,

Subscription Conditions and Privacy Policy, as well as to any action of the parties, and in general any

dispute between the parties shall be subject to the exclusive jurisdiction of the courts of the User’s

place of residence.

SUBSCRIPTION CONDITIONS